Remembrance of Things Past.
نویسنده
چکیده
J C P H – Vol. 68, no 6 – novembre–décembre 2015 498 It is my hope that these simple acts, whether I perform them while talking to a staff member or to a patient, will make the individual realize that I have been listening and have heard his or her concerns. The Hospital Pharmacy in Canada 2013/14 Report highlighted the CSHP 2015 objectives crowned with success and those with room for improvement (see www.lillyhospitalsurvey.ca/hpc2/content/2015_report/ chapter_e%20.pdf). Objective 1.5 set the following target: “50% of recently hospitalized patients or their caregivers ... will recall speaking with a pharmacist while in the hospital”. Of the 162 respondents to this question, 77% had conducted a client satisfaction survey, of whom only 23% reported asking a question about an interaction with a pharmacist. Sadly, only 4% of those who asked such a question met the CSHP 2015 target. Even admitting that the 50% target may have been too optimistic, these recent data certainly suggest we have a way to go in raising our profile. With this in mind, I will work with others in my own health authority to have a question about recall of pharmacist interactions added to our postdischarge patient satisfaction survey. The author of the aforementioned CSHP 2015 chapter asked the rhetorical question, “If more hospital surveys were to ask patients about their interactions with pharmacists, would the rate of recall be higher?” I don’t know, but I intend to find out!
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ورودعنوان ژورنال:
- The Canadian journal of hospital pharmacy
دوره 68 6 شماره
صفحات -
تاریخ انتشار 2015